Support website privacy policy
The purpose of this document is to explain to you how we process any personal data we keep and what you rights are concerning this data.
What data do we keep?
As a visitor to our site your IP address is logged by our web hosting provider for security purposes. This is done to help prevent malicious intrusions.
We also collect statistical data concerning the usage of our site which includes computer type, browser versions, location of your IP address etc. This data is anonymous and not linked to you as a person.
When you register as a user, we collect the data you give us on our registration form.
How do we store your data?
Your data is stored at a secure data centre managed by our web hosting provider.
How do we use your data?
We use the statistics and usage patterns of our site to help us improve the quality of our service to you.
We use the registration data to identify you as a legitimate end-user (or potential end-user) of our products to give you access to the information you need in order to use them.
We may from time to time communicate with you to inform you of significant and useful developments in our product line.
The legal basis for collecting this data
To meet our legal obligations:
for example since we are responsible for the security of your data we have to take measures to ensure that this data is not compromised such as monitoring access to our servers.
As part of a contract:
As an end-user of our products either you or the company you work for has a contract with us for support. We need to communicate with you as part of the fulfilment of our obligations under this contract.
By consent:
You allow us to use this data. Prior to the existence of a contract between us and your company or yourself, we often provide access to our support website to allow you to familiarise yourself with our products and services. During registration we ask for your consent to keep and use your data to keep you up to date with our products and services. You may withdraw your consent at any time.
Your rights concerning your data
At any time you may ask us for a complete copy of any personal data we hold on you. On our support website we provide access to this data on your profile page.
You may request corrections to your personal data if needed and most of these can be made by editing your profile.
You can ask us to delete your data. But be aware that in this case we will not be able to provide you with support for our products.
Concerns
The protection of your privacy is of great importance to us. So please do contact us if you have any concerns regarding your personal data and our support website.
Cookie Statement
support.rascular.com is owned and operated by Rascular Technologies Limited. Here we explain how we use cookies and similar technologies on this website. We explain what these technologies are and why we use them, as well as your rights to control our use of them.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are used in order to make websites or online services function, or to work more efficiently, as well as to provide reporting information.
As well as cookies that are set by Rascular, the website owner, there are also Cookies set by other parties. These “third party cookies” enable third party features or functionality to be provided through our website such as external content and analytics. The third parties that set these third party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.
Why do we use cookies?
We use cookies for several reasons. Some cookies are required for technical reasons in order for this website to work, for example in order to login as a registered user. These are “essential” or “strictly necessary” cookies.
Other cookies enable us to track and monitor the interests of visitors to our website. We use this information to better understand how our website is being used and improve the user experience.
Cookies served through support.rascular .com
As a visitor to this website, the following cookies are set:
Cloudflare
This cookie accelerates loading times for our websites by allowing content to be loaded from a server closer to you.
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Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.
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Rascular
On login the following cookies are set in order to manage your session as a registered user and give you access to restricted areas of the website.
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wfwaf-authcookie-
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Externally hosted content
When you visit some pages that contain videos hosted on external sites like screencast.com these sites will set temporary cookies to provide this content. For example:
www.screencast.com sets
ASP.NET_SessionId
this cookie is cleared once you leave the page.
How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool:
You can exercise preferences about what cookies are served on our Websites by visiting our cookie settings preference center.
Browser Controls:
You can set or amend your web browser controls to accept or refuse cookies. For more information on this check the help documentation of your particular web browser. If you choose to reject cookies, you may still use this website though your access to some functionality and areas of the site may be restricted.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.
This Cookie Statement was last updated 17th May 2018.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at [email protected].
Rascular Technology Ltd.