MAC Address Locking Policy

Rascular produces a range of software solutions for both the Professional Broadcast sector and – more recently through the implementation and addition of its NDI tools – for the AV sector.

In the past we have trusted end-users to be fully aware of our licensing models and End User Licence Agreement, and have allowed them to copy licences to another PC in the event of hardware failures, without contacting Rascular to re-issue the licence.

In the light of abuses of this trust we are now implement MAC address locking for our software licences. Before a license is  issued we will request the primary MAC address of the PC, and the license provided will not operate on other PCs.

The following aims to address the questions that will arise from this policy.

Q. What happens if the PC running the software fails? Can I transfer the licence to another PC?
A. During the “Support Period” we will reissue a license Free of Charge (FoC) once. Any further requests during the “Support Period” for a replacement licence will incur a fixed charge of £500.00.

Q. What happens if my licence is outside of the “Support Period”?
A. There are various options which are dependent on various factors including the age of the software in relation to the current release:

1: Purchase an Annual Support Agreement.

    • Cost 20% of the Software List Price
    • 1 Year “Support Period”
    • FoC Upgrade to the latest version during the “Support Period”
    • FoC telephone/email support
    • FoC agreed Bug Fixes
    • Support provided during Rascular Business Hours

2: Or, purchase a Software Upgrade to the latest release of the software

    • Cost 30% of the Software List Price
    • 90 day “Support Period”
    • FoC Upgrade to the latest version during the “Support Period”
    • FoC telephone/email support
    • FoC agreed Bug Fixes
    • Support provided during Rascular Business Hours

Q. What about the PC failing outside of Rascular Business Hours or where the use of the system is critical to my operation?
A. In situation where the use of the system is of more importance to the customer then we would recommend the purchase of a “Warm Standby” licence which is also MAC address locked. “Warm Standby” in this case is defined as only to be used in the event of failure of the primary PC for which the software is licenced.

“Warm Standby” licenses are charged at 50% of the Software List Price.

Q. What’s the “Support Period”?
A. For a New Purchase or Software Upgrade the warranty period is 90 days as defined in the Rascular EULA. The Support Period has the same duration. The support period starts when your license is first issued.
For customers with Annual Support Agreements. the “Support Period” is the full 12 month term of the agreement.

Rascular products will display the support period expiry dates in their “About..” dialog.