Troubleshooting

Network Problems

The most common problems with Helm are due to network access of broadcast devices. If a Helm panel fails to control your device, then it’s likely your network is not configured or cabled correctly.

A simple check is to confirm that network-controlled devices can be contacted via Ethernet using the ‘ping’ command from the DOS prompt. If this works, you should see something like this.

If the ‘ping’ fails for any reason, consider the following possible problems:

Device does not have Ethernet option installed. A typical example is the Imagestore, which has the RJ45 connector but the license must be ordered from Miranda.

Failure to use 10/100 auto-switching hub between the device and Helm. (Imagestore’s for example must run at 10Mbits, while modern PCs typically run at 100 Mbits per second.

Cabling problems

If you are unsure of the Ethernet setup or cabling, or have systems supporting gateways, multiple networks, multiple IP addresses on a single PC, or other sophisticated networking techniques, then you should first consult your local PC administrator for advice.