Troubleshooting

If your router is not responding i.e. Router Status red, the following steps will help isolate the problem:

  • recheck configuration details (IP address and port)
  • attempt to ping the router IP address from the Windows command prompt.
  • If ping does not get a response from the router then check:
  • network connectivity between the RouterTimer PC and the router
  • router controller status

Time reference:
ClockWork uses the PC clock as its time reference. So it’s advisable to set the PC clock to synchronise to an NTP server in your facility using the Windows Time and Date settings.