by Roddy | Jun 2, 2016 | Debugging
Most Rascular products will save log information to disk. Log files are typically located in the following folder: C:\Users\USERNAME\AppData\Roaming\Rascular\APPLICATION_NAME\Logs Replace USERNAME with the name of the logged-in Windows user, and APPLICATION_NAME with...
by conrad | Jan 21, 2013 | Debugging
Occasionally, if we cannot diagnose a problem remotely, we will ask customers to capture a logfile of data exchanged between Helm and a broadcast device. For IP-based equipment the best logging tool is WireShark. For RS232 and RS422 serial communication, we recommend...
by conrad | Nov 27, 2012 | Debugging
There are times when you need to find out what’s going wrong, could be the way you’ve set up your panel, could be the external equipment. This is where Helm’s error logs come in. Error logs are automatically saved to disc here, but you can view the...
